TERMS AND CONDITIONS
1. General Information
This website, accessible at https://tophats-shop.com, is operated by Caps Connection Co., Ltd. By accessing this website or making a purchase, you agree to be bound by the following Terms and Conditions:
Company Name: Caps Connection Co., Ltd.
Tax id: 0835568016600
Postal Address: 46/193 Moo.6 Ratsada Subdistrict Mueang Phuket District Phuket Province 83000
Email: tophatsthailand@gmail.com
Telephone: +66 (0) 950807100
2.Purpose
These Terms govern the use of this website, the purchase of textile products and the contracting of embroidery services, as well as the rights and obligations of the user and Top Hats Shop. The applicable conditions are those in force at the time of purchase.
3. Terms of Use
The user agrees to:
.- Refrain from illegal or harmful activities.
- Not introduce malicious software or attempt unauthorized access.
- Not post offensive or unlawful content.
TOP HATS reserves the right to deny access to the website to any user who violates these rules.
4. Purchase Process
The purchase process consists of the following steps:
- Select products or services and add them to the cart.
- Enter shipping and payment information.
- Receive order confirmation via email.
All prices include applicable taxes unless otherwise indicated.
5. Payment Methods
We accept credit/debit cards, PayPal, and other secure methods. Payments are processed through encrypted platforms. Charges are made upon order confirmation.
6. Shipping and Delivery
We accept credit/debit cards, PayPal, and other secure methods. Payments are processed through encrypted platforms. Charges are made upon order confirmation.
7. Right of Withdrawal
In accordance with EU regulations, the consumer has 14 calendar days from receipt of the product to withdraw from the contract without giving any reason.
Exceptions:The right of withdrawal does not apply to:
- Customized or made-to-order products (such as embroidery services).
- Unsealed products that are not suitable for return for hygiene reasons.
To exercise this right, contact us via the email address provided above.
8. Legal Warranty
All products are covered by the legal warranty of conformity. In case of defects, the customer may request repair, replacement, a price reduction, or cancellation of the order.
9. Liability
TOP HATS is not responsible for:
- Service interruptions due to technical issues.
- Damages caused by improper use of the products.
- Delays caused by third parties (e.g., shipping companies, suppliers).
10. Intellectual Property
All website content (texts, images, logos, software) is the property of TOP HATS or its licensors. Reproduction or distribution without prior authorization is prohibited.
11. Data Protection
Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable legislation. Please refer to our Privacy Policy for more information.
12. Governing Law and Jurisdiction
These Terms are governed by Spanish and EU law. In the event of a dispute, the parties will submit to the courts of the consumer’s place of residence or to an alternative dispute resolution platform such as:
https://ec.europa.eu/consumers/odr
13. Contact
If you have any questions or complaints, you can contact us at:
tophatsthailand@gmail.com